The customer is always right

The Daily Telegraph, 5th Sept: Currys and PC World staff to be investigated after abusing customers on Facebook
Around 3,000 people have become members of the Facebook discussion group in which past and present employees post messages about customers. Some of the discussion boards were titled “A******* customers!”, “Really Stupid Customers!” and “Some customers are really really stupid” in which customers are branded “retards” and “t****”. Other discussion boards had names such as “Chatting up customers” and “The sale of goods act (as amended by customers)” and included posts which said customers deserved a “punch” and asked whether staff should be allowed to “cattle prod” customers. DSG International, the shops’ parent company, is understood to have launched an investigation into the abuse after some staff posted messages under their real names. 

Posted via email from jamescrawford’s posterous

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