We deliver B2B reputation services, helping organisations understand and respond to the reputation they hold in their key markets.
Tracking Reputation in Key Markets
Our measurement and tracking tools make reputation visible, highlighting strengths and weaknesses and how perceptions differ between different markets.
We can also track how customer experience and priorities affect reputation – highlighting what sets your company apart and the potential issues that put reputation at risk.
These can be tracked over time (including retrospectively) to analyse reputation trends and the impact of events or issues.
Reputation can be benchmarked against competitors to show your position in the market, identifying opportunities and risks.
These insights are then used to help shape and evaluate PR, marketing and digital campaigns designed to enhance reputation; giving B2B companies a competitive edge by focusing directly on improving their standing with key customers.
Our services divide into three areas:
Reputation Measurement and Tracking – showing where strengths and weaknesses lie and how reputation is being affected by campaigns and issues.
Coaching and training – working with organisations and business leaders to help them achieve their potential by maximising reputation.
Communications strategy, stakeholder engagement and media relations – using our insights into stakeholder reputation to maximise effectiveness and impact of our work to enhance how organisations and brands are perceived.